Over the past years, it has become obvious that system users were tending to change their logistic support policy from Safe Stockkeeping to Just in Time Repair. Therefore, Thales Services introduced the so-called Maintenance Repair Authorisation procedure (MRA) to shorten the repair process.

A prior condition for the MRA is that the customer has a standing repair contract or Basic Ordering Agreement (BOA) with Thales Services.

Procedure:

Whenever an item has to be repaired;

• The first step is to inform your Point of Contact at Thales Services,
• An MRA-Number is issued and a fixed repair price is submitted,
• The Item has to be shipped to Thales Services,
• Upon arrival at Thales , a notification of receipt is issued, this is the starting point of the repair turnaround time,
• After repair a notification is given and the item will be returned.

A Fast Repair Service is available for specific categories of regular repair items, such as printed circuit boards, for customers with standing repair contracts or Basic Ordering Agreements in place.

On site repairs can be performed by our technical staff through Field Services for those defect items that cannot be easily returned to our facilities.

Mobile repair parties will be arranged on a case by case basis through our Customer Services Department.